Support
Something not working?
Tell us and we’ll fix it.
Real people read every message. No portal, no ticket number, and no account needed to write to us.
We reply within two business days · Sooner if it is blocking your work
Where to write
Three addresses, so it lands with the right person
- General help
- support@demi.aiSetup, integrations, billing, anything not working the way you expected.
- Privacy and data
- privacy@demi.aiAccess, transfer, or deletion of your personal data, and how it is handled.
- Security reports
- security@demi.aiReport a vulnerability. These are read first and answered ahead of the general queue.
Before you send
Three lines that get it fixed in one reply
Not required. But a message with these in it usually gets a fix rather than a question back, which saves you a round trip.
- What you did
- The tool you were in and the action you took, in one line.
- What happened
- What Demi did instead, and roughly when. A timestamp helps us find it in the logs.
- A screenshot
- Of the screen where it went wrong. Redact anything you would rather we did not see.
For how we handle your data, see the Privacy Policy, or read what Demi will and will not do on its own in the security section.
Common
questions
Email support@demi.ai. There is no ticket portal and no account required to write to us. We reply within two business days, and sooner for anything blocking your work.
Open Demi from the macOS menu bar, then Settings, then Integrations. Each connected tool shows what it can read and can be disconnected there. Disconnecting revokes Demi's access immediately.
Demi never sends, commits, or changes a system of record without your approval, so anything consequential is already waiting for you rather than done. To pause everything else, use Pause in the menu bar panel; it stops new work being started without disconnecting any tools.
Email privacy@demi.ai and ask. You can also revoke every integration from Settings, which stops new data being read straight away. Once you request deletion, your data is removed within 24 hours.
No. Demi uses AI vendors on zero-retention terms and your data is not used to train models. Demi is SOC 2 Type II and CASA Tier II compliant and is a Google-verified app.
From your account settings. Changes take effect at the end of the current billing period, and there is no annual lock-in on individual plans. If something went wrong with a charge, email support@demi.ai and we will sort it out.
Still stuck?
Email support@demi.ai and a person will read it.
Up to $50 in free credits · SOC 2 Type II · CASA Tier II